NBAD Call

NBAD has a state-of-the-art 24 hour call center, to cater to customers queries any time of the day. The customer can do a variety of transaction over our interactive voice system, or if they prefer speak to any of our Customer Service Representative (CSR) anytime between the transactions.

By dialing our toll free number 800 2211, customers can do a variety of transactions through Interactive Voice Response System (IVR), or if they prefer, they can speak to any of our CSRs.

Our Interactive Voice Response System (IVR) facilitates the following transactions

Credit Card inquiries : OTB (Available Credit Limit), Outstanding amount, Overdue Amount, Last 5 transactions, Statement by Fax, Amount Due & Due Date

Account inquiries - Available Balance, Last credit in the account, Last 5 transactions, Last salary, Statement by fax, and Cheque book request for current account

Utility bill payments ( ADDC,DEWA,E-vision, Etisalat ) from your account or a credit card, Inter-account transfer, Credit card payment

Transfers within your own accounts at NBAD

PIN Change

Product information

If you prefer to speak to one our CSRs any time during your call, you can do so by simply dialing 0. Apart from all the above transactions, our CSRs are equipped to facilitate the following extra requirements.

Credit card activation and blocking (lost or stolen), granting temporarily bonus, release of blocked funds pending authorization.

Debit card blocking ( Lost or Stolen ), debit card general inquiries providing general information.

Information about all NBAD products and Services.

In case you wish one of our Sales staff to visit you at your convenience and explain to you about our loans and service, please pass on your contact details to our CSRs, who will then direct one of our staff to contact you.

Safety and Security.
Our Call center banking system is easy, safe and secure. Every customer is authenticated by a unique PIN number, which the customer will be requested to key in before accessing the different services provided by the IVR system.

How to Obtain your PIN?
For Individual Account Holders Only

If you were registered with the previous Phone Plus service, please use your Phone Plus PIN number for accessing the new system, if not please ask the Customer Service Representative for a PIN, and they will guide you to generate your PIN immediately.